Hardware support

Hardware service

ALOS technical service includes support, servicing and repair for document scanners. ALOS has service contracts with major manufacturers such as Panasonic and Bell & Howell.
We secure our famous service quality and rapid response by deploying our own service professionals.

Apart from optimised diagnostics tools and spares, constant training and intensive dialogue with manufacturers are the most important factors in our service concept. Our central service group can solve many issues immediately by expert advice, or can at least make an estimate of the hardware issue involved, thus taking immediate action to meet customer expectations.

Contracts for practical application.

Our various contract forms are geared towards reality, and include specific preventive servicing to keep your hardware on the cutting edge of technology and your business running by minimising equipment outage risk. If hardware issues do arise, we have all the necessary service deployments and spares available included in the contract, giving you a clear cost structure.
Our service customers include end users from various industries as well as system suppliers that value our professional service and transfer the benefit of our service to their own customers.